Geelong Hot Water Pty Ltd

Prompt, knowledgeable assistance with hot water systems is the theme that runs through the feedback for this Geelong company. Bruce is named again and again, with reviewers consistently describing him as friendly, professional and generous with his time, whether troubleshooting over the phone or attending on site. Something that features in review after review is that customers ring with a failed unit and are talked through checks that restore hot water before any visit, an approach praised as saving both money and inconvenience.

The advice given is repeatedly called clear and honest, with options explained so households can make an informed choice, and quotes described as fair. When replacement is needed, the work is reported as fast and neat, including one account of an old unit swapped for an efficient instant model within hours and another where a failure late in the week was made safe and a new system installed soon after. Reviewers also mention tidiness, safety checks and a reassuring manner throughout. Older Bosch and Aqua Max units feature in the accounts, alongside emergency call-outs and routine servicing.

Excellent efficient service. Bruce is knowledgeable and trustworthy providing a professional service with reassurance. So flexible and accommodating when the situation required prompt fixing. Neat and tidy from start to finish.

Geelong Hot Water pty ltd a terrific company to deal with. Bruce handled all my questions honestly & professionally. Provided excellent advice & service, would have no problem recommending him & the company, it's great to see old style customer service is still available.

Highly recommend these guys. I rang up and explained what was happening with my hot water service. Instead of just booking a call-out, the bloke on the phone took the time to walk me through some troubleshooting and gave me technical advice that helped me temporarily get the hot water back up and running. If I’d called someone else, they probably would have had to come out and charge me a fee to do exactly what I was able to do myself with their guidance. Really appreciate the honest advice and help, especially when it didn’t cost me a cent. Customer service like that is hard to find these days. When the time comes to replace the system, these guys will definitely be my first call. - Nick [Bannockburn]

Brucer offers a prompt, friendly service which includes clear communication and explanations of choices. Highly recommend.

I rang Bruce at 10am sat 3rd Jan. Told him I needed a diagram for my old Bosch hot water service as no one have one in Geelong. He had one in his truck but unfortunately he was on holidays in Indonesia somewhere. So what did he do? He rang home, organised the part and I went round and picked part up. If that isn't service I don't know what is. Thanks again Bruce

Bruce from Geelong Hot water was brilliant helped solve my hot water issue over the phone and was so knowledgeable. I would have no doubt recommending him for any plumbing work. Thanks Bruce

Extremely impressed by Bruce at Geelong Hot Water Pty Ltd. Very knowledgeable, efficient and friendly. Came within half an hour of my call this morning and repaired our electric hot water system so that we now have hot water again!! Very reasonable price. Highly recommend.