Ken Barnes Plumbing

Ken Barnes Plumbing handles drainage, gasfitting and hot water work across Wollongong, and the accounts left by customers reflect a consistent pattern of fast, well-explained service. Several accounts note that tradespeople turn up when promised, whether the job is a blocked sewer pipe overflowing into a home, a failed hot water thermostat or leaking kitchen taps, and that repairs are often finished within a short time of the first call. Courteous conduct and plain explanations of what needs doing are noted again and again.

Pricing is described as fair and openly discussed, with quotes provided without a call-out charge, existing fittings reused rather than replaced unnecessarily and no deposit sought before work begins. Lisa in the office is named for her helpful, customer-focused approach, Steve for efficient work on tap repairs, and Paul in connection with hot water installations. Installers are said to be quick, punctual and willing to field questions, including a solar to Rheem hot water replacement. Elderly customers are treated with patience, and the same firm is trusted for both emergency repairs and planned upgrades.

Highly recommended. Competitor wanted to charge me $3600 for a full boiler replacement with all the usual salesperson garbage. Nela was polite, honest and only charged me for a call out fee and damaged valve replacement, found the issue to be mainly electrical and non boiler related, saving me over $3000. Great job mate 👍

Great price and very professional would highly recommend nev had my problem fixed promptly

Called about a blocked pipe, and they came in one day and fixed it. I highly recommend using these guys.

Despite the plumber's best efforts and it being quite messy (as our water main was destroyed and it was at night), we were advised our issue couldn't be fixed until the morning. If we had left it - we would have had water damage to the house. The plumber also informed us that he didn't want to damage his tools to fix the burst, an observation I'd prefer he'd stated upon arrival. Neither the company nor the plumber were upfront about the callout fee and we had to seek out other assistance that night.

When our sewer pipe began overflowing into the house on a Friday morning, we were worried we would have to spend the weekend somewhere else. But after a quick call to the Ken Barnes IHW team, they had not one but TWO plumbers at our house within a few hours. They were quick, helpful, knowledgeable, and did such a good job, we want to highly recommend them to everyone. Thank you so much and we'll definitely be coming back when it's time to upgrade the rest of the line! Thank you. Kerstyn and Jon

Highly recommend!. I had a plumber here and fixed the issue within 1 hour of my phone call. It was just a thermostat on my hot water system. This was after I had another apparently trustworthy larger local business look at it and say the whole system needed replacing at a cost of over $4k.

Initially rang Ken Barnes for a quote replacement for a Solarhart hotwater to Rheem. Quote done without call-out fee which is how it should be. Spoke to Lisa in office, very helpful and well customer orientated lady who even made sure my request for a cut-off tap was installed. Their trust on customers is great as they didnt even ask for a deposit before the job. Installers were quick, punctual and helpful to answer any questions. Definately will be recommending to friend & family for any plumbing or hotwater job. Pricing was a big factor with us & they were the best by far..👍👍👍 So far so good and thank you! Gary & Anna