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Newcastle Hot Water Services — 1
Newcastle Hot Water Services — Customer photo
Newcastle Hot Water Services — Customer photo
Hot Water & Gas

Newcastle Hot Water Services

4.9 · 638 reviewsSee reviews ↓
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About the company

Newcastle Hot Water Services is a locally and family owned and operated business. The owner is Gavin Heaney, joined by his sons Darcy and Charlie. The business specialises in all aspects of hot water repairs, replacements, renewals and maintenance. It partners with Rheem, Dux and Bosch as qualified warranty and service agents. It offers a 12 month customer warranty on all products and services. It holds a restricted electrical license.

Gavin John Heaney holds Qualified Supervisor Certificate no. 36318S. It services Newcastle, Lake Macquarie, Port Stephens and the Hunter Valley. It offers free on-site inspections. It carries out installs in both the private and public sector. It offers interest free payment options with Humm. Its main services are hot water system servicing, repairs and installations for electric, gas, solar and heat pump systems.

What customers say

Based on genuine customer reviews

Newcastle Hot Water Services is based in Redhead and holds a 4.9 average from 638 reviews. As the name suggests, the business focuses on hot water, with reviewers describing heat pump and gas hot water system installation and replacement, weekend inspections with no call-out fee, and next-day installs even in poor weather. Competitive pricing and clear communication throughout the process are recurring themes. This points to a specialised, well-regarded hot water installation service in the Newcastle region.

Reviews (15 of 638)

Reviews are taken from publicly available sources.

BA
Ben Ambler6 July 2026

Highly recommend for hot water installation, as well as plumbing in general. Gav and his team are excellent and extremely easy to deal with. I upgraded my old inefficient system to a heat pump hot water, and it has already reduced my power bill. Gav promptly came in person to do the quote, and had the new system installed a few days later with his team. Friendly reliable service.

PS
Paul Studte2 July 2026

Great company to deal with. We had a change of plans due to communication breakdown but was sorted on the day. Very understanding company and the changes we made were dealt with with no issue whatsoever. Highly recommended. Happy we chose Newcastle Hit Water Systems

BM
Bruce Milner23 June 2026

I highly recommend using Newcastle Hot Water for your new hot water system. From my initial phone call to Newcastle Hot Water and through to the installation (by Henry) it was a fantastic experience. The company is competitively priced, the customer service is friendly and efficient with the tradesman installation being so very considerate, professional and taking pride in his workmanship. Thank you. BM.

KP
Kylie Palfreyman12 June 2026

We had been having issues with out hot water system so gave these guys a call not realising that had replaced our system back in 2018! After getting quotes for 2 different systems and being that person that goes back and forth and asking for lots of different things, decided to have the current system inspected. Glad we did because after replacing the pressure relief valve, our hot water is now perfect again! When the time does come to replace the system I know who we will be using. Thanks to Cath for your help over the phone and to Darcy who came out and completed the job without hassle.

SC
suraj chhetri10 June 2026

Excellent service ! The team was professional, efficient, and completed the job to a very high standard. The price was amazing and offered great value for money. Everything was explained clearly, and the work was done quickly and neatly. I’m extremely happy with the result and would highly recommend them to anyone needing hot water services. Go for it – you won’t be disappointed!

DK
Dennis Kershaw8 June 2026

This was the second time our family has used Newcastle Hot Water Services, and we und them to be honest, reliable and very prompt. I have no hesitation in recommending them to anyone who needs the service of a plumber.

SW
Sarah Wademan12 May 2026

NHW provided a great service and quality advice, tailored to the type of home we have. They were speedy with installation once we had picked the right appliance too. Would recommend!

Contact

📍36 Seasands Dr, Redhead NSW 2290
☎+61249439000
🌐http://www.newcastlehotwaterservice.com.au/
Working hours
Monday00:00–24:00
Tuesday00:00–24:00
Wednesday00:00–24:00
Thursday00:00–24:00
Friday00:00–24:00
Saturday00:00–24:00
Sunday00:00–24:00
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Hot Water & Gas in Newcastle compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 6 businesses in this category in Newcastle are compared.

RankProviderRatingReviewsOpen Sat.
1Heat Pump Boys★ 5,0197Yes
2Hogan Hot Water & Air Conditioning Newcastle★ 5,064Yes
3Level Up Plumbing And Gas★ 5,031Yes
4Hot Water 2Day★ 5,01No
5Newcastle Hot Water Services (this page)★ 4,9638Yes

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