Level Plumbing Townsville

DO NOT RECOMMEND. THEY ARE THE COWBOYS OF THE PLUMBING WORLD. VERY POOR. DISGUSTING BEHAVIOUR. DO NOT TRUST THEM. Burnt very badly by this mob!!!!!!! They over price and over charge for a simple job. …. AND THEN UNDER DELIVER. This is a real review with real experience of this cowboy business. Second reminder!!! DO NOT TRUST AND DO NOT ENGAGE THEM TO DO ANY PLUMBING WORK.

Very poor and overpriced for simple job DO NOT TRUST LEVEL PLUMBING. They will put a stupid price on their services for a very simple job. Be aware of their unprofessional behaviour.

I am very happy with Level Plumbing and our recent experience with them when our water pipe sprung a leak some where under the long slab of concrete at the side of our house. The professional and experienced tradesperson immediately thought outside the box and an alternative solution was proposed to me saving potentially thousands of dollars cutting up concrete, finding the broken pipe, repairing and replacing the concrete etc. I was extremely happy with the solution offered and when the job was completed in only half the time that was estimated I was more than happy so we could have our water and power back as it was a hot and humid day especially for the plumbers working in our roof. I take my hat off to the two tradies (I don’t want to state their names for privacy reasons) but they were exceptional, friendly and polite. I would highly recommend this business any day. Thank You Level Plumbing for your great service and work. It’s very much appreciated.

Extremely poor service! I contacted them regarding getting a hot water system replaced and was strung along for a couple of days by them asking me send through photos and later dimensions of the old system. They said that they were unsure whether you could get hot water systems that height and size anymore and said they would get back to me. After waiting a couple of days for them to contact me back and getting no response I contacted another company and had a new system installed and hot water within 24 hours. I was surprised as I had used them before on a number of occasions when they were Franzman Plumbing and never had a problem so obviously their service has gone downhill since changing to Level Plumbing. They have lost a customer as I will not waste my time contacting them again anytime in the future.

Super impressed with their service and quality of work. Will definitely be keeping these guys on my speed dial when I need a plumber again.

I couldn’t be happier with the service I received from Level Plumbing. From start to finish, the team was professional, punctual, and incredibly knowledgeable. They quickly diagnosed and fixed the issue, and the quality of their work was top-notch. They took the time to explain everything to me in detail. I highly recommend.

We had an unsatisfactory and very recent experience with Level Plumbing and personally would not recommend them. 1. Billed Time Discrepancies: The invoice they sent us indicates an excessive charge for time. They billed a $130 fee that should cover the site attendance and the first hour (hence the higher fee compared to the ongoing hourly rate). This means chargeable work should have started at 6:50am, not 6:30am as they attempted to charge us. The job was recorded as completed at 11:11am, totaling approximately 4 and a half hours, not 5 hours as they charged. 2. Unrelated Charges, Charged: We discovered an additional 30 minutes charged for work unrelated to our job, which they have now removed from the bill. This charge was only identified because we questioned the invoice; otherwise, it would have been paid unknowingly. Additionally, we can see that there was nearly 20 minutes spent in the car after our keys were collected, doing what? and another 36 minutes lost driving to Tradelink. They were only conducting tests on our property, knowing in advance what needed to be done, so charging us $55 to drive to Tradelink and back seems unnecessary. After removing the 30 minutes of unrelated work, the chargeable time should be at most 4 hours plus GST, not 5 hours. This one discrepancy alone accounts for $110 in overcharges. 3. Procedure and Communication Issues: We engaged Level Plumbing with the expectation that they would follow the standard entry notice procedure, as all other trades do for our investment properties. Instead, arrangements were made with the real estate agent for both tenants to be present, which was unnecessary. Access could have been granted through the standard entry notice procedure, which ultimately cost us. On the scheduled date, one of the tenants was not home, but we were not informed directly of any access issues or additional travel requirements. If we had been notified, we would have opted to skip viewing the second unit since the leak was coming from the first unit anyway. The lack of communication about these changes was disappointing and poor. 4. Poor Customer Service: We experienced extremely poor customer service. Alicia, the office manager, was notably rude in her phone interactions. My colleagues, who overheard the call on speaker, were shocked by her tone, as was I. It appears that we are not alone in facing issues with her communication style. She seriously needs to take this feedback seriously to improve future customer interactions. 5. Severe Delay in Report and Photos: The delay in receiving the report and photos was unacceptable. The work was completed on a Wednesday, but we did not receive any updates or calls that day, nor did we Thursday. We only received communication on Friday after I followed up with the office, and even then, I was given a verbal explanation without photos or a written report. When the report was finally sent on Tuesday after another two follow ups, it was directed to the wrong email address despite our prior communications. The report also lacked details on how charges were calculated, leading to further follow up on our part, during which we have discovered the unreasonable charges. This entire process took six days, while one of our tenant’s dining table continued to be affected by the leak. This delay could have been avoided, and we could have had another plumber perform the necessary work in the time it took for Level Plumbing to just send the report. Given these numerous issues, we have decided to leave this honest review reflecting our experience.