The Haymarket

One of those cases where I would give zero stars if I could, and regret ever setting foot here. Not a single part of the process of getting my wood heater installed was satisfactory. I came into the store and needed to repeatedly ask to proceed with a measure and quote. It took 3 weeks for someone to come out and they phoned that morning to advise they were 5 minutes away - lucky I was home! I never heard after the quote, so I followed up after another 3 weeks. They lost all my details so I needed to provide them again. Once we proceeded with installation, they did not turn up on the day of installation. After phoning at 10am, they advised they would attend within 90 minutes. After 2 hours, no one attended and we contacted again and were advised they would not be attending due to the weather. This resulted in a day of leave lost waiting for installation with minimal accountability. The following day, installation was arranged however I was mortified when I arrived home to a half finished installation. As I had been either lied to or forgotten about via telephone, I decided to attend in person to follow up. The attendant advised he had forgotten to inform me that a correctly fitting part needed to be ordered in and installation was completed a week later. I was told my certificate of compliance would be provided within a week. After 4 weeks, I had to follow up again. Again, my details were lost. There will always be factors beyond your control like the weather or parts, but lying to people shows utter disrespect. I needed to chase the Haymarket for literally every part of this service including countless phone calls, a day of leave lost without being advised of the change of plans, and the total process took over three months. Go ANYWHERE else

We got a quote for a new wood heater and install. We agreed to the price and went ahead with the purchase but after it was installed, the price went dramatically higher claiming that certain items needed weren't quoted for. We had to borrow the money to pay them the extra amount. I wasn't impressed but we decided to get another quote a year later and was constantly told we'd get a call but after asking 3 times, I gave up and went elsewhere. Turns out, I should have done that the first time. After service care is also disappointing. Sadly, I don't recommend them.

Wandered about the Weber dept with not an iota of assistance, even though there were staff on the floor. No other customers on the premises, and I eventually gave up. I had a good look around though, and know what's available. I thankfully got great service as usual when buying a bag of wheat and catfood next door.

Five star service. Thank you Haymarket. Within two hours of walking into your store we had a new hot water tank installed. You could not ask for a better level of service. This isn’t the first time we have bought from Haymarket and if we have the need to in the future we won’t hesitate. Thank you.

Dropped in for some bird seed and other bits young Girl served me very friendly and helpful

Good helpful staff. They have a good range of bbq and livestock stuff. I got my fire bricks for the forge their. All good. Jim

Haymarket replaced my hot water unit within 24 hours of my old one dying. Their customer service was excellent and the guys who did the installation were professional and so friendly and kind.