Vulcan Hot Water

Households replacing an ageing hot water unit form the bulk of the feedback associated with Vulcan Hot Water in Rydalmere, and the accounts are candid about both the strengths and the failings of the systems supplied. Several reviewers describe earlier Vulcan units that ran reliably for fifteen years or more, a longevity that stands out as the clearest positive theme. A service technician is singled out as friendly and efficient when attending a fault.

The recurring criticism, by contrast, centres on premature failure: units breaking down within days of installation, an electric heater whose release valve leaked large volumes daily from the outset, and a gas system whose pilot light refused to stay lit while still under two years old. Warranty outcomes come up often as a source of frustration, with owners reporting that replacements or repairs still left them paying several hundred dollars out of pocket. One customer also complains about the standard of workmanship from the plumbing firm engaged to fit a replacement, an installation that was followed shortly by further problems with the newly supplied unit.

The original Vulcan hot water system failed after only 18 months of use. While Vulcan supplied a replacement unit under what they described as a "partial warranty", we were still required to pay an additional $850 out of pocket. Unfortunately, the experience only worsened from there. The plumbing company (Link plumbing gas service) assigned to install the replacement system demonstrated poor workmanship. Within minutes of the installation being completed, the new system began leaking and the plumbers had to return to rectify the problem. To make matters worse, the owner of Link Plumbing was extremely rude and unprofessional throughout the process.

Absolute rubbish. My poor mum who is a pensioner shelled out for a brand new Vulcan hot water system. Pilot light will not stay lit. Out of warranty even though it’s hardly two years old. Now going to cost $1000 to fix. Outrageous that a system so new is so faulty and no responsibility taken. Other system lasted 15 years and no issues. Stay clear.

Had a Vulcan Electric Water Heater installed in 2021. The release valve according to the installation manual was meant to be released approximately every 6 months. Ever since I have had the thing it leaks about 4 litres per day. Contacted Service Centre and spoke with Rep. Because it is 18 months old they required $289 off my Bankcard to get someone out to look at it. Firstly no wonder I was getting a massive water bill and secondly the Rep couldn't care less about the problem. Customer Service, what a bloody joke. Wouldn't recommend anyone buy a Vulcan. Follow up service absolute garbage

Old one lasted 15+ years. Pretty damn good.

Broke down within two days of installation. Very disappointing. Rheem/Vulcan service tech was great though - friendly and efficient.

Plenty of hot water