Kelly Plumbing Bendigo

Long-standing residential clients in Bendigo feature prominently in the feedback for this family-run plumbing business, and the accounts divide sharply. Recurring praise centres on hot water work, including a broken unit quoted and repaired within three hours of a short-notice call, and on the workmanship and efficiency of a team that has serviced the same property for two decades. Kindness and empathy from Marg, who handled a difficult matter directly, are singled out, along with a sense that staff go beyond what was asked to sort problems out. More than one customer describes friendly and efficient service they would happily use again.

Against this, other accounts describe a failure to follow through. A storm water pipe inspection was carried out with a promised report and quote that never materialised, and repeated attempts to make contact went unanswered. A separate customer reports an agreed appointment time that was not kept, with calls to both mobile and office numbers going without reply before a cancellation hours later. Capable trade work and loyal long-term clients sit beside communication breakdowns, unreturned calls and unresolved billing notices, leaving a mixed picture of reliability.

edit: kelly plumbing went above and beyond to get my issue resolved. incredibly grateful for the old school service, Marg handled our issue directly and was very kind and empathetic about getting things sorted. Big props to you and all the best in retirement! --------------------------------------------- bill was paid 4 months ago yet they are continually sending us overdue bill notices for something that has already been paid. they also suck at answering their phone at all hours of the day. avoid these guys if you value your sanity.

Phil was happy to come around to inspect storm water pipes, he said he would provide a report on the inspection and a quote for any follow up work, but have received nothing. I have contacted him twice and still had no response, Phil likes to do the easy work, but is not prepared to follow up on anything else. I WOULD NOT RECOMMEND HIM, ALL TALK NO ACTION, USELESS!!

Could not be happier with Kelly Plumbing who called at short notice to quote then repair our broken hot water unit, all within three hours. What champions. Kelly Plumbing are a family owned business who exhibit great workmanship and are friendly and efficient. Kelly Plumbing has serviced our property for over 20 years and I would highly recommend this company to family and friends.

Friendly and efficient, would use again!

Kelly’s Plumbing told us they would be around at 3pm. Between 3pm - 4pm we called their mobile number and office landline multiple times to see where they were with no response. They then called back at 5:30pm saying they couldn’t make our appointment. If you need plumbing work, save your time and call someone else.