Plumbing & Gas Australia - Toowoomba

Plumbing & Gas Australia - Toowoomba has built a following across the Toowoomba district through the professionalism of its team and the speed at which jobs are completed. Several customers describe the responsiveness when they call, including one who needed an emergency repair and found the response immediate. Several accounts note how clearly the work is explained, with the office staff and the tradespeople taking time to walk through what was done and what to do if a problem returns. Nathan and Shaun are singled out by name for their friendly manner and the care they take inside a home, leaving customers comfortable enough to have them back.

Something that features in review after review is the efficiency of the process, from the initial booking through to the finished repair, with one customer noting that a leaking exterior pipe was located, diagnosed and fixed within half an hour and at a cost below what had been anticipated. The expertise shown in solving the problem without unnecessary parts or extra expense, along with the courteous and respectful conduct of the plumbers on site, features in feedback from clients who have used the company repeatedly for plumbing and gas work.

Got them to do a simple disconnect/reconnect in a laundry. The tradesman sent didn't even have the tools/material for that and had to go back to the shop, was crudely spoken, kicked the clients dog and didn't clean up. I was charged for almost 8 hours labour by the end and was given the run around when I called questioning the length of time I was billed for. I work in the industry and know how long these jobs should take. I will never use them again for my own work and neither will the business I work for.

Shaun was a huge help and provided instructions on what to do if the issue persists. Explained everything in a way I could understand, and fixed the issue so quickly! Will definitely contact the team for any P&G issues in the future and recommend them to anyone!

Phoned P&GA about a repair to an exterior pipe, availability was right away and rate was a lot less than expected, job was done in half an hour and the problem was fixed perfectly and professionally. I was impressed how efficient the process was and particularly appreciated the shown expertise towards the repair to problem solve in a way to avoid additional costs and parts. The inital booking was also very clear, professional and easy to arrange. Thank you. Highly recommend!

Took money in 5 minutes of my call. Promised good service. Confirmed that someone will attend in few hours and then….cancelled twice. Kept us waiting for over 24 hrs and cancelled again at last minute . Staff over the phone are very abrupt, curt and unsympathetic . Clearly not trained in good customer service . Hopefully I willl get my refund!

Top quality work friendly and reliable

Such a quick response to our emergency. Only plumbers I call