Australian Hot Water East

Across Sydney's eastern suburbs and inner south, Australian Hot Water East has built a reputation through the replacement and repair of hot water systems, and the reviews left for the business focus consistently on how quickly jobs are turned around. Several customers describe calling in the morning and having a technician on site before lunch, with one household noting that a failed unit was swapped for a Rinnai Infinity within a day of first contact.

The recurring praise concerns the professionalism and friendliness of the team, with Grant, Jacob, Steve, Marcus, Marcos and Noah all singled out by name for their manner and the quality of their installation work. Reviewers repeatedly mention that quotes given up front matched the final invoice, and that awkward placements, including tanks squeezed into tight or elevated spots, were handled without fuss.

Tidiness also comes up often: old units are removed, pipework is left neat, and one customer was pleased that a technician returned without charge to alter a pipe for aesthetic reasons. The supply and installation of replacement heaters, including Rheem and Rinnai models, alongside general plumbing repairs such as a faulty tap, typifies the work described. An aspect raised across a number of reviews is the ease of dealing with the showroom staff, who explain options clearly before a job is booked.

Was abt to get super ripped off by a plumbing company as bit of a difficult job. I was recommended by 2 friends to AHW. Well they were less than half previous quoted price, came within 2 hours, job completed that day and Marcus the technician was super professional, friendly and cleaned up. I am giving 10/10 for these guys....and I do not give this score unless over and above service. Thank you AHW.

Thanks Jacob and Australian Hot Water East. Good, clean, efficient job. Much appreciated.

Absolutely faultless removal of my hot water tank and installation of a new one in a very tricky position in house. Don't know what where we would be without Grant, his technician and Steve. Very professional and extremely reasonable price as well. Highly recommend!!!!!!

I can't fault them. I called about 7.30 this morning, and they were here before 9.15. The service was efficient and professional. They were upfront with their pricing and the overall cost was reasonable.

This is a good news story. Ends with a mega recommendation and sweet customer satisfaction. Starts with an exploded antique Rheem, all sorted 24 hours after we first called and then met the Utterly Professional Legend Reliable Top Bloke GRANT at our wet, skanky house in Maroubra. My acting CEO, personal trainer and wife had already called 5 possibles, ZERO who passed the basics: honest, courteous, decent, urgent, respectful and just plain bloody reliable. The contrast with other businesses is why the GRANTS of this world are so rare and deserve a write up, if ppl actually read these. Most possibles did their best to squeeze, stress or just unbalance us - there’s a depressing complexity to replacing a hot water system that might make some sense after a good hot bloody shower… but when yr talking rebates, removals, electrics… etc, then the add ons and then the fibs, upon twists, tricks, rudeness and obvious scams - a good honest man is a precious thing. Wife’s showering now. No screams (yet!) and will let yas all know if it blows up - but: abso 100% from us. Price. Care. Turnaround! Clean up. True professionals. Good people, great, honest price and - well - we feel like our neighbours just did us a huge favour! And not too many customers can ever say that about a bloody important domestic debacle. Thanks Marcus and Grant. Yay!

Australian Hot Water, an absolute life saver! Came, assessed, quoted, fixed all within a few hours. Grant is a true professional. Highly recommend. Was dreading a cold shower

The work of supply and install of Rinnai Infinity hot water unit was carried out very professionally. The old defective unit was taken away. The installer Marcas did good job. The work was carried out on the next day after contacting them. Once it was identified that the old unit was not repairable the Admin Assistant lady came in her car to deliver the new unit very quickly. I highly recommend Australian Hot Water-East for any such work.