About the company
Same Day Hot Water Service has operated in the hot water business for over 30 years. It began as a small family business and remains a family business. The company is a national company supplying same-day services throughout Australia. It provides same-day services, installations, and service in Sydney, Central Coast, Newcastle, and Melbourne.
Its main office is located in Blacktown. It sells hot water systems from brands including Rinnai, Bosch, Dux, Rheem, Vulcan, Aquamax, Quantum, Evoheat, and Stiebel Eltron. It offers hot water systems including solar, gas or electric storage, continuous flow, and heat pumps.
What customers say
Based on genuine customer reviews
Same Day Hot Water Service's Sydney branch is based in Blacktown and holds a 4.7 average from 413 reviews. Reviewers describe heat pump and electric hot water system replacement with transparent, no-hidden-cost pricing that matches online quotes, including preparation work and concrete bases.
A couple of reviews describe less positive experiences, including a straightforward thermostat repair that took longer and cost more than initially quoted, and a case where next-day installation expectations were not met. Overall the majority of reviews are positive about pricing transparency and installation quality.
Reviews (15 of 413)
Reviews are taken from publicly available sources.
iStore 270L heat pump system just installed and the process was like a well oiled machine. Shout out to Elijah S, called the office at 8:30am and he had two plumbers installing a unit at my residence by 11:30am. Really lived up to the name.
I had a hot water tank replaced today by Jay. He was very professional and courteous. He explained everything that needed to be done and the cost break down. It was an absolute pleasure to deal with Jay. Highly recommended. From West Pennant Hills.
An amazing customer experience starting from the expert advice by Tye, followed by a prompt installation of Omni X Duplex Stainless Steel Heat Water Pump by their plumbers in Perth - Steven, Claudio & Kalu who were patient & respectful! Thank you Steven for answering all my questions and your invaluable advice! I am truly grateful! A highly recommended business! Cheers, Amy Sidhu, Perth.
Nesta did a fantastic job. He came in after hours and quickly diagnosed the problem with the hot water system. I'm very satisfied with his service and would definitely recommend him.
Heya, just a bit of criticism. Electric water heater stopped working, quoted $320 over the phone for a change of thermostat and heating element. Bloke came out, poor guy, he needed to ring another bloke to guide him through the job over face-time and call. A 10-minute job to change only the thermostat took over 1 hour and costed $330 not including the card charge. Absolutely lovely bloke, and I'm grateful for the early call out, but I'll probably choose local next time or buy the parts and do it myself.
I recently had a heat pump hot water system installed and couldn’t be happier with the experience. I received quotes from four well-reviewed companies, and this team was the most competitive on price. They were very straightforward, with no hidden costs, the final price matched exactly what was quoted online and included everything such as preparation work, valves, and a concrete base. The installation was clean, professional, and hassle-free. Unlike others who suggested extra requirements (like removing my air conditioning through another company before installation), this team simply found practical solutions and got the job done without any issues. They also applied for both NSW and federal incentives on my behalf, which made the process even easier. There was no call-out fee, communication was clear, and after completion they promptly provided all certificates of compliance for plumbing and electrical work. Highly recommended for honest pricing and reliable service.
My hot water system busted on Saturday. I rang on the following Monday 8am and was able to schedule the replacement to be installed from 12noon the same day. They arrived on time, were polite and tidy. The new hot water system was installed without fault and is running perfectly.
Hot Water & Gas in Sydney compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Sydney are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | Sterling Gasfitting & Plumbing | ★ 5,0 | 189 | Yes |
| 2 | Greater Sydney Plumbing Services | ★ 5,0 | 126 | Yes |
| 3 | Hot Water Sydney | ★ 5,0 | 100 | Yes |
| 4 | SYDNEY POOL AND GAS HEATING | ★ 5,0 | 45 | Yes |
| 5 | Sydney Hot Water Solutions | ★ 5,0 | 21 | Yes |
| 9 | Same Day Hot Water Service - Sydney (this page) | ★ 4,7 | 413 | Yes |





