Same Day Hot Water Service

Same Day Hot Water Service is based in Thomastown, Melbourne, and holds a 4.8 average from 563 reviews. As the name suggests, the business focuses on rapid hot water system replacement, with reviewers describing heat pump and gas unit installation, transparent advertised pricing, and installation within a day of a breakdown even over long weekends.

One recurring negative theme concerns the manner of a single phone-based customer service staff member, despite technicians being rated highly. Overall the majority of reviews are strongly positive about speed and installation quality.

5 star service. I've personally experienced why these guys remain in the top 5 of service providers. They know their stuff, and when things get difficult they are all systems go. I can not fault them, both the company and all staff. Very professional and customer experience focused. Thankyou.

I normally do not leave negative reviews, but this experience has happened too many times for me to stay silent. I have used this company multiple times because the installation and technical teams are actually quite good. The tradespeople were professional and the work itself was fine. The problem is the customer service. There is one female phone operator whose manner of speaking is consistently rude and hostile. After dealing with her on several occasions, it honestly started to feel less like poor customer service and more like being harassed for simply calling a company I was paying. As a customer, that is unacceptable. It is absurd to spend money with a business and then feel stressed every time you need to contact their office. I ignored it the first few times because everyone can have a bad day. But when the same behaviour keeps happening, it reflects a deeper issue with customer service standards. This review is not aimed at the technical staff, because they did their job well. But management seriously needs to look at how customers are being treated on the phone, because one person is damaging the reputation of the entire team.

I called them in an emergency as my water heater was leaking. They helped me over the phone immediately and walked me through the steps to troubleshoot. Also came out on the same day to talk through replacement options and provided a quote on the spot. Really appreciated their professionalism and quick time management. Can definitely receive service on the same day. Thanks team.

My experience with Same Day Hot Water Blacktown has been Excellent! From the early Sales stage, Tye had been really helpful. Professional, helpful, honest and responsive. The installers (Rhyce & Koby) workmanship also superb. Good job guys!

Honest reliable and friendly service. You can’t ask for more than that, plus they still provide great prices against their competitors. Keep up the terrific work guy’s and well done. Rob Barrow Barrow Plumbing and Heating Services Melbourne

My water heater broke down over the weekend, and I had the best experience with Same Day Hot Water Service. Marcus quoted very competitive and transparent pricing, as advertised on the website and organized technicians to come out on Monday. Tony and John turned up as expected on Monday morning and fitted the new system within an hour. They gave me a run-down of the system upon installation and happily answered my questions. I am very happy with the level of professional and friendly service and communication! Thanks again, Tony and John! I would recommend Same Day Hot Water Service to everyone.

Same Day Hot Water Service Melbourne was amazing- fast, friendly and professional. They did a fabulous job removing our old hot water service and installing our new heat pump heater. The quality of the work they did was top notch- leaving it neater and more organised than the original install, and the value for money was excellent.