Australian Hot Water – South Sydney

Replacing and repairing hot water units is the work that dominates feedback for this business, and speed of response is the theme that surfaces most. One household describes a leaking outlet pipe fixed within a day of making contact, while another records a fault reported early in the morning being resolved before mid-morning on the same day. A Rheem heater installed at one property left the owner especially pleased, and a valve that needed swapping out at the same time as a tank did not complicate that job.

Team members Gary, John, Dan and Barry are named in accounts, with Gary credited for tracking down the exact unit a customer wanted rather than steering them towards an easier installation, and John described as experienced and precise when attending to an ageing system. Communication features across the feedback, from admin staff answering calls during and outside normal hours to updates as work proceeded.

Care during installation, tidy handling of the work area and a straightforward process from enquiry to payment are noted by several reviewers. Repeat business over many years appears in the accounts, one household returning after two decades. Friendly explanations and fair quotes sit alongside the pace of the work, with after-hours requests given the same attention as daytime jobs.

I would not recommend Australian Hot Water. I was present when a new hot water system was supplied and installed at our property. What was advertised and quoted as a fixed price turned out to be anything but. They promote low prices online, but watch out for the fine print, hidden conditions, and asterisks — that’s where their filthy sales tactics come into play. After completing the installation, they issued an invoice for more than the agreed quoted price. The issue isn’t just the extra cost — it’s that the price was increased without any approval before carrying out the work. At no point were we told the quote could change, and no one sought permission before proceeding at a higher price. Even worse, no proper explanation or justification was provided for the increase. They simply charged more after the job was done, leaving no real opportunity to question or refuse it. This felt like a classic bait and switch. A low price is used to get the job, then once they’re on site, the cost goes up and you’re stuck with it. When this was raised, the response was rude and dismissive rather than professional or helpful. Afterwards, we checked other reviews and found similar complaints from other customers. This doesn’t appear to be a one off. Be very careful if you deal with this company. Those attractive advertised prices are not what you’ll end up paying.

My experience with Barry was excellent. Fast and honest advice. Highly recommended.

Great blokes, great service! We had another HWS company come out to quote to replace our HWS inside our apartment. They only suggested systems which were easy for them to install and not what we were after. A quick google search showed me that AHW could do exactly what they were quoting for more than $1000 cheaper! Gary was so helpful and went above and beyond to source the exact HWS we actually wanted and as soon as it came in he called and booked installation within the hour. Isaac came out to install the system. He was so friendly and his work was incredibly neat. Shortly after he left I noticed the valve was dripping so I called and he came straight back and fixed it. The service we have received from Australian Hot Water is beyond what we had expected. Highly recommend using them!

This company did a great job and had to replace an extra valve. Very happy with the friendly service. Thanks!

This is our second time using Australian Hot Water South, and I cannot rate them highly enough. Dan has gone above and beyond for us, particularly this close to Christmas and we are so grateful. The admin team during the day and after hours were quick and responsive.

Really quick response time, especially so close to the holidays, same day replacement of my old hot water heater, within a couple hours. Took time to go through the quote, and was efficient. Thanks Isaac and Ali!

Australian Hot Water replaced my tank today. Excellent service, so fast and efficient. Have used AHW previously and would recommend them to anyone. Tradesman was helpful and accommodating. The whole process was easy and simple. Top marks!