Butler Plumbing Pty Ltd

Across Fitzroy and surrounding Melbourne suburbs, the theme that comes through most strongly is communication at every stage, from the first call to the final follow-up. Several customers describe being kept informed about costs and timeframes, with no surprises once the invoice arrived, and several accounts note how quickly jobs are diagnosed, explained and booked in. Mason features often, named for punctuality, efficiency and a willingness to answer extra questions, frequently working alongside Natalie; Eilish and Dante are also singled out for friendly, well-organised service.

The work itself spans blocked and leaking toilets, a new drainage trap under awkward floor space, a wall-accessed cistern in an apartment and general plumbing repairs, all completed promptly and tidily. An operations team that reads photos to assess a problem before attending is another point that comes up often, as is office staff who stay helpful even when a query relates to an earlier job. Customers value the mix of clear advice, fair pricing explained up front and tradespeople who leave the site clean, and many describe returning for future work.

This is the second time I have used Butler Plumbing. Fixed tap leaking and blocked drain very efficiently and cleanly. Highly recommend z.

Thanks to the team at Butler Plumbing for firstly, actually responding and being top notch with their communication. They came out the next day and stopped the water constantly running in our toilet. James luckily knew how to access our system (it's built into the wall - apartment living & design) & fixed it fairly quickly. If we need a plumber again, they'll be the first ones I try. I can sleep soundly tonight without the sound of dripping water!

Good experience with Butler Plumbing. Their service was friendly, professional and fast. I had a leaking toilet, Mason and Natalie were able to sort it out. Thanks!

Spoke to 2 of their office staff, on 2 separate occassions, regarding a follow-up issue on a job their plumbers did - issue wasn't really caused by them, but they were EXTREMELY helpful and I felt so looked after by both of them the staff I spoke to. Really goes to show that great customer service really does win/retain customers, because I will use these guys/girls for all my plumbing needs in the future.

So expensive, complete rip-off. I had a shower tap that wasn't working so called Butler Plumbing. I've recently bought my apartment so wanted the rest of the plumbing checked. Plumber visited - changed two washers on each of the shower taps then checked the other plumbing to see what else needed fixing. It was $200 for the 2 washers and then another $200 to tell me everything else needed servicing (which I already knew) but without doing any of the servicing. Plumber said I would need to call Head Office and arragne for someone else to do the servicing. And then he stood over me and made me pay the invoice before he left. So all in all, $400 to change 2 washers.

Let me say – if I could give 10 stars to the Butler Plumbing team, I would! Not only are they super communicative, transparent and diligent – they also gave advice and full reporting on all the works we needed done. They have helped us to sort out our plumbing issues, and we knew at every step what the cost would be and the timeframe. There are no hidden costs, and the team is just amazing! No problem is too big or small, and the service is very affordable. Highly, highly recommend Andrew and his team.

From the initial phone call to Butler plumbing through to the actual service, I was impressed with the friendliness of the staff. Dante arrived promptly as booked and Immediately attended to the issue in a professional manner and resolved the problem in a timely manner. I would recommend this company